Association for Consumer Rights Malta

BEUC
ANEC
EESC/CCMI
EIOPA OPSG
CPAG

Strong networking with MCCAA (Malta Competition and Consumer Affairs Authority) and MCA (Malta Communications Authority)

None declared

Promotes their own interests or the collective interests of their members

Mar 2023 - Feb 2024

10,000€

None declared

0€ - 10,000€

We are a small organisation and we work voluntarily paying for our expenses except when we are invited for conferences abroad where flight and accomodation are paid for.

Consumer Policy Advisory Group#E03750#https://ec.europa.eu/transparency/expert-groups-register/screen/expert-groups/consult?lang=en&groupID=3750 #MEMBER #C#Civil society

Artificial intelligence and digital,Green new deal,Climate change, biodiversity and sustainable development,Competitive European Industry: long-term and sustainable investment

• Dissemination of consumer information via TV, PR, ACR website,ACR Facebook page, webinars, newsletters of local councils and responses to consumer complaints.
• Represented for 12 years on the committee MCCAA project competition "Service with a smile" - to encourage an exceptional customer friendly service. Ms Busuttil sits on the board.
• Ms Camilleri, Assistant Gen Sec, is on civil society committee of the MCESD providing research and feedback on bus and public transport improvements, pesticides in food and Single Use Plastic and on “Social Vision for Malta 2035”; brainstorming for CSC paper on ‘Mental Health and Mental Health Services in Malta’; Food Safety and Sustainability in Malta, networking and establishing links with government entities that relate to food safety and security, particularly the Malta Food Agency and the MCCAA, Technical Regulations Division; participates on radio and TV programmes to promote SC;in contact with the Malta Transport Authority, Malta Public Transport, Minister of Transport, Permanent Secretary for Education and PS for Consumer Affairs to discuss further.

•FB kept up to date by Ms Busuttil with current information for protection of consumers and answering complaints
Complaints via emails handled by Ms Attard, Ms Busuttil and Ms Azzopardi

Ms Attard, Gen Sec, attended a webinar ‘One Health’ organised by the EESC Consumers and Environment Category – 20.6.2022; an MFS APS Sustainability Forum - Addressing the natural water demand in Malta - 23.6.2022; an EU Commission Representation in Malta Annual Conference on Malta's Recovery & Resilience Plan EU Commission 22.6.2022 Participated in the Consultative Commission on Industrial Change (CCMI) high-level hearing: "Time for a Blue Deal”; CCMI 178 Sustainability requirements for batteries in the EU; participated in the CCMI 205 Study Group: Industry 5.0 in the wooden construction sector. Ms Attard represents consumers on the EESC/Consultative Commission on Industrial Change CCMI.During this term some of the issues that were further reviewed and addressed were the following
• The industrial perspective of reconciling climate and energy policies
• Industrial and energy transition: the industrial, economic and social consequences
She is member on ANEC Accessibility Working Group: Some topics discussed were common chargers and Access to Information Society by older persons and persons with disabilities. She sits on the ANEC Sustainability Working Group and topics included: • Sustainable Choices - Standards on the EU Green Deal Policy Goals, including policy update on durability and material efficiency aspects of Ecodesign requirements (now made public by the EC)

March 2023, ACR gave feedback to MCCAA on the Proposed EU Directive REPAIR OF GOODS 2023/0083 (COD)

Ms Azzopardi, President, is a member of the EIOPA OPSG – topics discussed included Gender Pension Gap (report submitted), Sustainable Finance Developments, Greenwashing and DORA. With the EIOPA Board of Supervisors climate stress test results were discussed. In her meetings with the EIOPA IRSG meetings topics discussed were Demand side aspects of NatCat (national catastrophe) protection gaps.

On the 13th February 2024, ACR was invited to meet up with the EU Commission Ms Isabelle Perignon Director for Consumers, Directorate-General Justice and Consumers and Ms Tornblom EU Consultant.
Malta Consumer Dialogue on the New Consumer Agenda -consumer policy priorities from the Maltese perspective – 14/2/24. Didier Reynders, Commissioner for Justice introduced the conference.Ms Azzopardi sat on the panel "Safeguarding consumer rights in the transition to sustainability."
During 2023 ACR met with the Malta Association of Bankers MAB; the Arbitor for Financial Services; the National Pensioners Association;the new Minister for Consumer Protection, MCCAA, Ministry for energy to improve the BCRS scheme.
ACR wrote to the Transport Malta and the Malta Police re emissions from vehicles.

Resolutions of AGM 2019-2020
Energy: women as equal players in the 21st century
Empowering the Consumer in Healthcare Services
Reducing the number of accidents from the use of Domestic Appliances (ANEC Information)
Cybersecurity and Financial Payments
Plastics, Public Health and the Environment
Digital transformation in Health Care
Pensions Systems to meet the needs of all sectors of

None declared